Shipping policy

SHIPPING & DELIVERY POLICY

1. Fulfillment and shipping origin

Bambini Maison works with international fulfillment partners. Products may be shipped directly from warehouses in Asia.

Orders containing multiple items may arrive in separate packages and on different dates.

2. Processing and estimated delivery

Processing and transit times are separate (1-2 business Day). Estimated delivery times after dispatch are:

Europe: 7–14 business days.
United States: 7–15 business days.
Canada: 7–16 business days.
Central America: 10–25 business days.
Australia / New Zealand: 10–26 business days.
Other countries: 11–30 business days.

Business days exclude weekends and applicable public holidays.

These are estimated delivery times, not guaranteed arrival dates. Customs inspections, carrier disruptions, holidays, and other circumstances may affect delivery.

In exceptional cases, delivery may take up to 40 business days. This estimate does not limit your rights concerning shipping delays, cancellations, or refunds under applicable law.

If your order exceeds the estimated delivery timeframe, contact Info.bambinimaison@gmail.com so we can investigate.

3. Shipping charges

Any shipping charges are displayed at checkout before payment.

Where free shipping is offered, this will be shown before you complete your purchase.

4. Tracking

Tracking details will be provided when available after dispatch. Tracking updates may take time to appear in the carrier’s system.

If your tracking information has not updated or you believe your parcel is missing, contact Info.bambinimaison@gmail.com

5. Shipping addresses

Please check your delivery address carefully before submitting your order.

If a delivery fails because the customer supplied an incorrect or incomplete address, reasonable reshipping costs may apply where permitted by law. We will explain any proposed charges before arranging reshipment.

6. Customs and import charges

International orders may be subject to import duties, taxes, or customs charges.

Any charges payable by the customer must be disclosed before purchase where required. Charges collected at checkout will be identified there.

7. Delays and missing parcels

Contact us if your order exceeds the stated delivery estimate or tracking indicates a delivery problem. We will investigate with our fulfillment partner or carrier.

A carrier’s “delivered” scan does not automatically resolve a reported non-delivery. We may request reasonable information to investigate.

If we cannot dispatch an order within the promised or legally required timeframe, we will notify you and provide the delay, cancellation, and refund options required by applicable law.

If an order is confirmed lost or cannot be fulfilled, we will arrange an appropriate replacement or refund.

8. Cancellations and returns

Cancellation requests should be submitted immediately to Info.bambinimaison@gmail.com

Once dispatched, parcels generally cannot be recalled. Returns are subject to our Returns & Refunds Policy, without limiting statutory consumer rights.