Refund policy

RETURNS & REFUNDS POLICY

At Bambini Maison, return requests are reviewed according to the conditions below. We do not offer free returns for changes of mind.

1. Contact us before returning an item

To request a return, contact Info.bambinimaison@gmail.com within 30 days of receiving your order.

Please include:

Your order number.
Your full name.
The item you wish to return.
The reason for your request.
Clear photographs of the item and packaging. For a reported defect, a short video may be requested when reasonably necessary to assess the issue.

Please contact us before shipping your return so we can provide the correct return address and instructions. Contacting us does not automatically approve a discretionary return.

Do not send items to the address printed on your parcel. That address may not accept returns.

2. Returns for changes of mind

Under our voluntary 30-day return policy, items must be:

Unused, unworn, and unwashed.
In their original condition.
Complete with their original tags, accessories, components, and packaging.
Free from stains, odors, damage, or signs of use.

Please review product descriptions, measurements, and size charts before placing your order. Choosing the wrong size or color does not qualify as a product defect when the item supplied matches your order and its description.

These conditions do not restrict any mandatory consumer rights that apply to your purchase.

3. Return shipping and location

Approved change of mind returns must be shipped to our designated warehouse in Asia at the customer’s expense.

International return shipping can be expensive. Please consider this before purchasing.

We do not provide prepaid return labels for change-of-mind returns. Any return-related charges lawfully payable by the customer will be explained in the return instructions.

Use a tracked shipping service and retain your shipping receipt. For discretionary returns, we cannot issue a refund for a parcel that does not reach the designated return address.

This customer paid return requirement does not apply where we are legally responsible for return costs, including qualifying defective or incorrect items.

4. Hygiene-sensitive and other excluded items

Under our voluntary return policy, we do not accept:

Used, worn, washed, or customer-damaged products.
Items missing essential components or accessories.
Sealed hygiene-sensitive products that have been unsealed and are unsuitable for return for health or hygiene reasons.
Personalized or custom-made items.
Gift cards.

Hygiene sensitive products may include pacifiers, teethers, feeding items, and certain personal care products, where the relevant exclusion applies.

These exclusions do not remove your rights concerning defective, unsafe, incorrect, or misdescribed products.

5. Defective, damaged, or incorrect items

Inspect your order upon arrival and contact Info.bambinimaison@gmail.com promptly if an item is defective, arrives damaged, or differs from what you ordered.

Provide your order number and clear photographs showing the issue. We may request additional information reasonably necessary to verify the problem.

If we confirm a qualifying issue, we will arrange an appropriate remedy, which may include a replacement, repair, partial refund, or full refund, depending on the circumstances and applicable law.

Where a full refund is warranted because the product is defective or materially different from its description, we will refund the affected item. We may authorize a refund without requiring a return.

Do not send back a defective item until we provide instructions. Where a return is necessary and we are responsible for its cost, we will arrange or cover reasonable return shipping.

Damage caused by misuse, improper care, unauthorized alterations, or normal wear is not treated as a manufacturing defect.

6. Inspection and refunds

For returns under our voluntary policy, we will inspect the item and notify you of the outcome within seven business days of receipt at the designated warehouse.

We may decline a discretionary return that does not meet the stated conditions. Any decision will not affect mandatory consumer rights.

Approved refunds are issued to the original payment method. Your bank or payment provider may require additional time to post the funds.

For change of mind returns, original shipping charges, if any, are not refundable unless applicable law requires otherwise. We do not deduct an undisclosed shipping charge from an order advertised with free shipping.

7. Exchanges

We do not offer direct exchanges for changes of size or color. Contact us to request an eligible return. A replacement purchase must be placed separately.

If we sent the wrong item or supplied a qualifying defective product, we will handle the issue under Section 5.

8. Order cancellations

Orders enter processing shortly after placement. Contact us immediately if you need to cancel or change an order.

We cannot guarantee a discretionary cancellation or amendment once fulfillment has begun. Once dispatched, a parcel generally cannot be recalled; eligible returns must follow the applicable return process.

This does not restrict statutory cancellation rights or rights arising from a failure to ship within the required timeframe.

9. Statutory consumer rights

Nothing in this policy excludes or limits rights that cannot lawfully be excluded.

Where EU or other applicable consumer law provides a withdrawal right, you may notify us of your withdrawal within the legally required period, generally 14 days after delivery for eligible goods.

Where applicable, you must send the goods back within 14 days of notifying us. You are responsible for direct change-of-mind return costs where this was disclosed before purchase.

Refunds under a statutory withdrawal right include standard outbound delivery charges where required. Additional charges for an upgraded delivery method are not refundable where permitted by law.

Where legally permitted, we may withhold reimbursement until we receive the goods or evidence that they have been returned, whichever occurs first.

Handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods may result in a deduction for diminished value where permitted by law.